Automations

Build and manage intelligent workflow automations across all channels.

3
RL
Rachel Lim
Clinic Owner

Active Workflows

24

↑20% vs last 7 days

Executions (7 days)

1,284

↑18.6% vs last 7 days

Conversion Influenced

312

↑22.4% vs last 7 days

Revenue Influenced

SGD 28,540

↑24.8% vs last 7 days

Time Saved (AI)

128 hrs

↑16.3% vs last 7 days

All Workflows (24)

After-hours Lead Capture

Active
WhatsApp612 Executions

RedNote Lead Nurture

Active
小红书428 Executions

Consultation Follow-up

Active
Email356 Executions

Booking Reminder

Active
WhatsApp + SMS284 Executions

Post-treatment Care

Draft
WhatsApp198 Executions
WhatsAppActive
Trigger

New WhatsApp Message

After hours (7PM – 9AM)

AI

AI Qualify & Extract Intent

Identify service, budget, urgency

ConditionIntent Match?

High intent OR specific service?

YES

Instant Response

Send personalised message

NO

Add to Nurture Sequence

Low intent nurture (Day 1)

Wait

Wait 2 hours

Check for reply

Action

Notify Human Agent

Assign to available staff

100% Complete

After-hours Lead Capture

Executions

612

↑18.4%

Conversations

128

↑21.0%

Converted

48

↑15.8%

Revenue

SGD 8,540

↑24.1%

Settings

Trigger
New WhatsApp Message
AI Model
GPT-4o Mini
Assigned To
Dr. Sarah Tan
Working Hours
7PM – 9AM
Time Zone
SGT (UTC+8)

Recent Activity

Workflow executed

19 May 2025, 8:47 PM

Lead qualified as High Intent

19 May 2025, 8:47 PM

Instant response sent

19 May 2025, 8:47 PM

Conversation assigned to Dr. Sarah Tan

19 May 2025, 8:49 PM