AI Agent

Configure, train and monitor your AI Front Desk Agent.

3
RL
Rachel Lim
Clinic Owner

Agent Status

ACTIVE

All systems operational

Conversations Handled

1,284

↑18% vs last 7 days

Resolution Rate

89%

↑7% vs last 7 days

After-hours Leads Captured

342

↑22% vs last 7 days

Patient Satisfaction

4.8 / 5

↑0.3 vs last 7 days

Agent Persona & Capabilities

Click any row to edit. Define how your AI Agent represents your clinic.

Persona

Professional, friendly and empathetic

Languages

English, 中文 (简体), Melayu

Specialties

Skin, Body, Hair, Aesthetic Injectables

Services & Treatments

28 treatments configured

Knowledge Base

128 articles · Last updated 2 days ago

Pricing Rules

Packages, promotions and discounts

Operating Hours

Mon – Sun, 10:00 AM – 10:00 PM

Handover to Human

High intent, complex, complaint

System Prompt (Core Instruction)

You are the AI Front Desk Agent for Glow Aesthetic Clinic, a premium aesthetic clinic in Singapore. Your goals are to: • Provide accurate information about treatments, pricing and promotions • Understand patient needs and recommend suitable options • Help patients book appointments seamlessly • Ensure a warm, professional and trustworthy experience • Escalate to human staff when necessary • Always comply with medical and advertising regulations in Singapore Tone: Professional, warm, concise and empathetic.

Core Capabilities

Answer Questions

Treatment, pricing, downtime and more

Recommend Treatments

AI-powered recommendations based on needs

Book Appointments

Check availability and schedule bookings

Follow-up & Reminders

Remind, confirm and reduce no-shows

Lead Qualification

Identify high-intent leads and route properly

Channel Configuration

Manage Channels →
💬

WhatsApp Business

+65 9123 4567

Active
📸

Instagram DM

@glowaesthetic.sg

Active
📕

Rednote (小红书)

Glow Aesthetic Clinic

Active
🌐

Website Chat

glowaesthetic.com

Active
ACTIVE

Agent Preview

Hi there! 👋 Pico Laser is very effective for acne scars and skin texture improvement. Price: From SGD 380 per session Recommended: 3–5 sessions for optimal results Downtime: 1–2 days of redness Would you like me to help you check available slots for a consultation?

AI Insights

Top Intent Detected

Acne Scar Treatment

28%

Most Asked Question

"Is Pico Laser painful?"

126 times

Conversion to Booking

↑9% vs last 7 days

24%

Avg. Response Time

↓1.1 sec vs last 7 days

2.3 sec
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